Service Support and Helpdesk

The applications and solutions that AARON GROUP delivers to its clients are complete with technical and software support. Applications run on a server farm, located in a GTS Novera telehouse, with a surveillance centre, which operates around the clock. Applications are provided with monitoring and service support 24x7. In case of troubles, clients can use the Helpdesk, which also operates 24x7.

Application support, operation and hosting includes in particular:

• 24x7 operation
• web hosting and application hosting
• application monitoring and service
• application management and content updates
• operation and management of e-mail addresses
• domain management, operation and parking
• backup of data and data structures
• secured access (SSL) and certification (VeriSign, Thawte)
• detailed statistics (our own Webtraffic analyser)

Helpdesk services include in particular:

• 24x7 operation
• application monitoring
• reporting failures and problems
• diagnostics, immediate solution proposals
• consultation and assistance in resolving the problems occurred